Terms of Service

These Terms of Service ("Terms") govern your use of the web solutions services provided by In Touch Web Solutions LLC ("Company," "we," "us," or "our"). By engaging our services, you ("Client," "you," or "your") agree to be bound by these Terms.

1. Services

In Touch Web Solutions LLC agrees to provide web solutions services as outlined in a mutually agreed-upon Statement of Work (SOW) or service agreement. Services may include, but are not limited to, Search Engine Optimization (SEO), Pay-Per-Click (PPC) advertising, social media, content creation, and website development.

2. Timelines and Deliverables

Project timelines and key deliverables will be specified in the SOW. While we will make every reasonable effort to meet the agreed-upon deadlines, we are not liable for delays caused by factors beyond our control, including but not limited to, delays in client feedback or approval, or changes in third-party platform policies (e.g., Google, Facebook).

3. Payment Terms

Payment terms will be detailed in the SOW or invoice. Typically, services are billed on a recurring monthly basis and are due upon receipt. Late payments may be subject to interest charges. All payments are non-refundable once services have been rendered. The client is responsible for any ad spend budget paid directly to third-party platforms.

4. Client Responsibilities

The Client agrees to provide all necessary access to information, data, and web assets required for us to perform the services. This includes access to website backends, analytics accounts, and ad platforms. The Client is responsible for the accuracy and legality of all content and materials provided to us.

5. Confidentiality

Both parties agree to keep confidential all proprietary information received from the other party during the engagement. This includes business strategies, client lists, and performance data. This obligation of confidentiality will survive the termination of our service agreement.

6. Intellectual Property

Upon full payment for the services, the Client will own the rights to all final deliverables created by In Touch Web Solutions LLC specifically for the Client, such as custom ad creatives and content. We retain the right to use the work for our portfolio and promotional purposes. We also retain ownership of all pre-existing materials, tools, and methodologies used to provide the services.

7. Limitation of Liability

In Touch Web Solutions LLC shall not be liable for any indirect, incidental, special, or consequential damages, including loss of profits or revenue, arising out of or in connection with our services. Our total liability for any claim arising from our services will not exceed the total fees paid by the Client to us in the three (3) months preceding the claim.

8. Disclaimers

While we strive to deliver the best possible results, In Touch Web Solutions LLC does not guarantee specific outcomes such as search engine rankings, lead volume, or sales increases. The web solutions landscape is constantly changing, and performance can be affected by factors outside of our control. Please refer to our separate Disclaimer page for more details.

9. Termination

Either party may terminate the service agreement with a written notice period as specified in the SOW (typically 30 days). The Client is responsible for all fees incurred up to the effective date of termination.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which In Touch Web Solutions LLC is registered, without regard to its conflict of law principles.

11. Amendments

We reserve the right to modify these Terms at any time. We will provide notice of any material changes. Continued use of our services after such notice constitutes your acceptance of the new Terms.